Return & Refund Policy
Last Updated: December 2025
1. General Policy
All donations and purchases of virtual items (Silk) are final and non-refundable. By making a donation, you acknowledge that you are purchasing virtual items with no real-world value.
2. Exceptions
Refunds may be considered in the following exceptional circumstances:
- Technical errors that prevent delivery of purchased items
- Duplicate charges for the same transaction
- Unauthorized transactions (with proof)
3. Refund Request Process
To request a refund for eligible cases:
- Contact our support team within 24 hours of the transaction
- Provide your transaction ID and account username
- Explain the issue with supporting evidence
- Wait for review (typically 5–14 business days)
4. Non-Refundable Situations
Refunds will NOT be provided for:
- Change of mind after purchase
- Account bans or suspensions
- Items used or consumed in-game
- Server shutdowns or maintenance
- Dissatisfaction with game content
5. Chargebacks
Filing a chargeback without first contacting support is a breach of our Terms and this Policy.
- We may suspend accounts and submit delivery evidence to the payment processor.
- Access may be restored only after dispute resolution or reversal.
- Repeated disputes may result in permanent termination.
6. Processing Time
Approved refunds will be processed within 7–14 business days to the original payment method.
7. Fraud Prevention
We use anti-fraud measures (IP checks, device fingerprints, activity logs). Abuse may be reported to payment processors or law enforcement.
8. Legal Notice
This Policy does not affect non-excludable consumer rights. If any provision is unenforceable, the remainder remains in effect.